FAQ

Q: How do I finish my ornaments?

A: Finishing instructions are linked in the first tab on this page above.

Q:What are the differences between to the two editions of The 25 Days of Christ and The Good Shepherd products?

A: The New Testament edition aims to be a non-denominational version with stories and references from KJV of the New Testament. You can view all the stories and references here. The New Testament/Book of Mormon edition is written for families of the LDS faith and includes two stories from the Book of Mormon as well as quotes from church leaders. You can view stories and references here.

Q: I'm a Lutheran, Catholic, Baptist...is The 25 Days of Christ for me?

A: Of course! If you want to study the life and teachings of Jesus Christ and love the New Testament, you can adapt every daily devotional to your own faith tradition. We celebrate and encourage everyone with a sincere desire learn about the Savior.

Q: Do you give group discounts?

A: We offer discounts on bulk orders of our unfinished The 25 Days of Christ kits. All the information can be found here

Q: How long does it take to receive my order?

A: We typically ship orders within 3 business days of purchase. However during our busy season (late October-early November) it could take a few days longer to process your order.

Q: Do you ship internationally?

A: We do! International shipping costs are calculated at checkout. If your country isn't listed at checkout contact us at info@newtraditioncrafts.com

Q: What is your return policy?

A: You can view our return policy here

Q: I just received my order and I think I'm missing a piece in my ornament set. Who should I contact?

A: First of all we sincerely apologize for any error in your order. Second please email us at service@newtraditioncrafts.com with your order number and we'll make it right ASAP.

Q: My dog ate one of my ornaments. Do you sell replacement pieces?

A: Why yes we do! Order what you need here

Q: Why do the books look different than when I ordered a few years ago?

A: Our products are constantly evolving and every year we look for ways to improve. Starting in 2019 we now offer a Daily Devotional reference card with each The 25 Days of Christ set. If you are interested in a more comprehensive book to accompany your The 25 Days of Christ tradition checkout our new illustrated book, The Good Shepherd.

Q: Where are you located? Are any of your products available in stores?

A: We are located in WA state , with warehouses in NV and TX. Currently our products are only available through our website.

Returns

Returns
We want you to be completely satisfied with your ornament kit or finished set. Should you have a problem with your order such as missing or defective parts, please contact us immediately at service@newtraditioncrafts.com. We will do our best to make it right.

We do our best to make the nature and content of our products as clear as possible. All content included in the kit is clearly posted for public display on our website. If you have any questions or concerns about the content or topics of the ornament kits we invite you to check out the stories and references for each edition here. If you have any additional questions you can contact us at info@newtraditioncrafts.com.

We will accept returns for items in new condition only, including the white storage box. You as the customer must contact service@newtraditioncrafts.com prior to returning your order. The customer will be responsible for return shipping costs. Once received we will refund the cost of the product only, not shipping costs. Our return policy extends for 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or replacement. Due to the seasonal nature of our products, no returns on Christmas products are accepted after December 1st of the calendar year of the purchase including orders placed within 30 days prior to that date.

Exchanges

If you ordered an item by mistake and would like to exchange for a different edition of the same price please contact us for instructions on how to start the exchange process. Please note you will be responsible for shipping costs and a restock fee may be applied.

Shipping Policy

We want to provide the best experience and help you plan for the scheduled arrival of your order. Please understand that shipping by carriers may experience delays starting from early November through Christmas Day due to increased volume.

We fill your order in 2-3 business days in the order in which it was received.

Your order gets picked up the next day by the carrier and gets scanned in at the facility by the end of the day.

The carrier transports and delivers your order. Please understand that for USPS in particular, that the number of days specified in the shipping method is a best estimate from the carrier and not a guarantee. Please be aware we do not refund shipping costs for slow or delayed packages due to the shipping carrier. Once your package is in the possession of the carrier we no longer have control over how or when they deliver. If your package is showing delivered and you have not received it please reach out to the shipping carrier directly to see if they can help you locate it. We are not responsible for incorrect addresses entered by the customer at checkout.

The shipping cost is calculated by the carrier at checkout based on the destination address. We are a small business that lacks the buying power of much larger online retailer and often subsidize part of the shipping costs.

International customers: customs duties may be charged on international orders and are your responsibility. We are unable to anticipate or calculate customs duties prior to shipping your order. In some cases once the package leaves the US we are not able to track the package as it makes its way to you.

Contact Us

The quickest way to get a response from our Customer Service team is through email info@newtraditioncrafts.com

Return Address:

New Tradition Crafts

29524 Winter Copper, Bulverde TX 78163

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from newtraditioncrafts.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.  

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 13.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@newtraditioncrafts.com or by mail using the details provided below:

New Tradition Crafts
New Tradition Crafts LLC, 29524 Winter Copper Bulverde TX 78163