Shipping and Returns Policy

Shipping

We want to provide the best experience and help you plan for the scheduled arrival of your order. Please understand that shipping by carriers may experience delays starting from early November through Christmas Day due to increased volume.

We fill your order in 2-3 business days in the order in which it was received.

Your order gets picked up the next day by the carrier and gets scanned in at the facility by the end of the day.

The carrier transports and delivers your order. Please understand that for USPS in particular, that the number of days specified in the shipping method is a best estimate from the carrier and not a guarantee. Please be aware we do not refund shipping costs for slow or delayed packages due to the shipping carrier. Once your package is in the possession of the carrier we no longer have control over how or when they deliver. If your package is showing delivered and you have not received it please reach out to the shipping carrier directly to see if they can help you locate it. We are not responsible for incorrect addresses entered by the customer at checkout.

The shipping cost is calculated by the carrier at checkout based on the destination address. We are a small business that lacks the buying power of much larger online retailer and often subsidize part of the shipping costs.

International customers: customs duties may be charged on international orders and are your responsibility. We are unable to anticipate or calculate customs duties prior to shipping your order. In some cases once the package leaves the US we are not able to track the package as it makes its way to you.

 

Returns

We want you to be completely satisfied with your ornament kit or finished set. Should you have a problem with your order such as missing or defective parts, please contact us immediately at service@newtraditioncrafts.com. We will do our best to make it right.

We will accept returns for items in new, unopened condition only, including the white storage box and sealed plastic bags. You as the customer must contact service@newtraditioncrafts.com prior to returning your order. If order is returned without contacting us first or in used or damaged condition we will not issue a refund.

The customer will be responsible for return shipping costs. Once received we will refund the cost of the product only, not shipping costs. Our return policy extends for 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or replacement. Due to the seasonal nature of our products, no returns on Christmas products are accepted after December 1st of the calendar year of the purchase including orders placed within 30 days prior to that date.

Exchanges

If you ordered an item by mistake and would like to exchange for a different edition of the same price please contact us for instructions on how to start the exchange process. Please note you will be responsible for shipping costs and a restock fee may be applied.